Refund policy

Return & Refund Policy for all Rackar merchandise.  

If you are not satisfied with your purchase, I am happy to help you.

You have 14 calendar days (including weekends) to return an item from the date you received it. Any merchandise that exceeds 14 days of receipt of goods, will be considered final and not eligible for return, exchange, or refund. 

To be eligible for a return, your item must be unused, and in the same condition you received it. Your item must be in its original packaging. Exception: Custom made pieces can not be returned.

For further instructions on returns, feel free to contact me at rackar@rackar.no.

Rackar reserves the right to refuse any returns that do not comply with the demands stated above. 

The customer holds full responsibility for the item or its condition until it has arrived back to Rackar. I am not at fault for items that have been lost or damaged in the delivery process of returning. In this case, no amount will be refunded. So please pack the goods well for a safe return.

The demands above do not affect your legal rights, including your right to claim a refund where goods are faulty.

If you refuse to receive your product upon arrival, I reserve the right to charge a fee, according to the negative contractual interest, for any expenses I may have when returning the product.

Return products are to be sent to the following address:

RACKAR c/o Caroline Karstensen
Nadderudveien 88 D
1362 Hosle
Norway

Please remember to fill out the return form and include it in the package for return.

Please keep your postage receipt as proof that the package was sent. I advise you to return the package with a trackable track and trace number.

Returns postage and shipping charges are at the charge of the customer. 

Once I receive your returned item, it will be inspected and we will notify you of the status of your refund.

If your return is approved, Rackar will initiate a refund to your original method of payment. You will receive the credit within 10 business days, depending on your card issuer's policies.

Note that the original shipping cost will not be refunded.